FAQ


What are the delivery times ?

Due to high demand during our promotional period, our delivery times are around 3-5 days, it's depend of USPS times and the place of destination. A tracking code will be sent by email within 3 to 5 days after your order.
How to contact Terre de Sable ?

There are several ways to get in touch with our experienced customer service:

1. Through the small window of "Live Chat" located at the bottom right of each page of our site. If a member of Terre de Sable team is connected, your request can be processed in real time. Otherwise you will have the opportunity to leave us a message that will be processed within 24-48h.
2. Through our contact form located at the following URL.
3. Directly by email at parismiaminyc@gmail.com

How can I track my package ? 

Within a few days of placing your order on Terredesable.com, you will receive a tracking code that will allow you to track your order in real time. To see the status of your order and track your package, please go to the package tracking page.

Which methods of payment are accepted on Terredesable.com ?
We accept all the usual credit cards as well as Paypal so that all our customers can order without constraints or friction.

 

You have questions, do not hesitate to contact our customer service by email :

                                        parismiaminyc@gmail.com